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Caldera.CAKING
Buttercream Artistry Custom Cake
Collection
Collection
Cupcakes and Simple Cake Collection: All items are available for Store Pickup Only except where pre-organised with Kristin (No Local Delivery or International Shipping). Order before noon for collection 2 days later from Caldera.CAKING in Everton Hills.
Custom Cakes are available for collection as dicussed in our messaging.
You will be asked to choose a time and date slot when you add this item to the cart.
Refund Policy
Refund Policy
Cupcakes, Themed Cakes, and Simple Cakes: According to food safety regulations in Australia, we cannot accept returns as these are food items. If you have any kind of concern with your order, please take photos and contact me directly via email or phone to discuss so I can help resolve the situation.
Sprinklings: According to food safety regulations in Australia, we cannot accept returns as these are food items. Once the order has been dispatched returns won’t be accepted, refunds will only be issued if we have sent you the wrong item or if the item is not as specified on the website. If you have any kind of concern with your order, please take photos and contact me directly via email or phone to discuss so I can help resolve the situation.
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Custom Cake Order Information – Caldera.CAKING
Thank you so much for choosing a Caldera.CAKING creation to celebrate your special occasion. Below is some helpful information about ordering, collecting, and enjoying your cake.
ORDERING & PAYMENT
Please choose your pick up date accurately, this is the date that your cake will be ready. Once your order is completed at checkout, your date and cake details are confirmed. If you have any changes to the size, style or flavours, please get in touch as soon as possible—changes may not be possible close to the event date and may incur additional costs.
TRANSPORT, STORAGE & DISPLAY TIPS
If you're collecting your cake:
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Ensure your vehicle has a cool, air-conditioned interior and a flat, stable space—ideally in the front passenger footwell.
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Cakes travel best cold, so keep refrigerated until transport, and drive carefully.
For displaying and storing your cake:
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Keep the cake in its box until ready to serve.
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Ideally, display it in a cool room (23°C or below) on a sturdy, level surface out of direct sunlight.
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If you're serving the cake the following day, keep it refrigerated overnight and bring it to room temperature (allow around 2 hours) before serving.
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Leftovers can be refrigerated for up to a week, or frozen for up to three months.
PORTIONS & STRUCTURE
Cakes are designed to provide the number of serves you've selected.
Cutting guide:
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Canapé – 1" x 1" pieces
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Dessert – 2" x 1" pieces
Tiered or tall cakes include support dowels and internal boards—remove these as you cut each tier.
ALLERGENS & INGREDIENTS
All cakes are made in a kitchen that handles gluten, dairy, eggs, nuts, and soy. While great care is taken, cross-contamination is possible.
Almond meal is included in all cake recipes unless a nut-free option has been specifically arranged.
Please inform your guests of any allergens—Caldera.CAKING cannot take responsibility for any allergic reactions.
FEEDBACK & RETURNS
Every cake is made with care and attention to detail. If something isn’t right, please contact me within 12 hours of your event so I can help.
To assess any concerns, the cake must be returned in full for review. Refunds or partial refunds can only be considered once the cake has been returned and the situation reviewed.
Unfortunately, I’m unable to offer refunds for damage that occurs after collection or delivery, or from incorrect storage or transport after the cake has left my hands.
PHOTOGRAPHY
I love to share my work and may take a photo of your cake before or during delivery or pickup. These may be used for future promotion (social media, portfolio, etc).
Please feel free to get in touch with any questions before placing your order. I'm so excited to be part of your celebration!
Customer Reviews
Kristen is a brilliant and talented cake artist and her customer service is excellent. Hands down the most delicious chocolate cake with perfect texture – all four layers of it! The design was just so beautiful and wonderfully suited for my Dad’s 80th birthday. It was so pretty some guests didn’t realise it was an actual cake! Kristen will be our go-to for special occasions from now on. So thrilled to have had our cake made by her.
Excellent service! Great tasting cake and wonderful farm design for a 2 year old! So happy with our experience.
Very awesome
I was able to look through Kristin’s photo book of cakes as I had no idea what I wanted. Ended up with the perfect shades of blue vanilla cake for my son’s 18th. Very happy with the end result.
